TERMS AND CONDITIONS –
PLEASE ENSURE YOU HAVE READ THESE TERMS & CONDITIONS
BOOKINGS AND SERVICE
Bookings made through our
website or Consolidators are considered confirmed when you receive a final
email confirmation. Acceptance of all terms and conditions occurs at this
point. While we make every effort to adhere to requested collection and delivery
times, we do not take responsibility for service delays caused by circumstances
beyond our control, such as traffic congestion, flight delays, accidents,
security alerts, severe weather conditions, luggage, and immigration delays,
among others. This list is not exhaustive. If a third-party service provider is
involved, they will have their own terms and conditions. They can provide you
with a copy of these upon request. Upon finalising your booking, we will take
on the role of your service providers. Booking details will be conveyed to us,
either through the agencies or if you booked directly with us, and you will
receive a booking confirmation with a reference number, provided by either us
or the agencies.
LIABILITIES AND OTHER TERMS
When a third-party service
provider is involved, we act as a booking agent for the provider. The company
is responsible for customer losses directly resulting from the company's
negligence in processing a booking. Any claims related to the product's delivery
should be made against the service provider, following their terms and
conditions. Our insurance covers our legal liabilities as a service provider.
Vehicles and personal items left unattended are at the owner's risk while the
vehicle is in our possession. Damage claims can only be made if the damage was
reported to our representative upon vehicle collection upon your return, with
written notification at the time. We do not accept liability for mechanical,
structural, and electrical failures of vehicle parts, including windscreens,
glass chips, clutches, tires, and alloy wheels, among others. This list is not
exhaustive. We do not accept liability for any loss or damage unless proven to
be due to our employees' negligence. Your vehicle must have valid tax, MOT, and
comply with the Road Traffic Act 1988 throughout its time in our possession. We
do not accept liability for faulty keys, alarm fobs, house or other keys left
on the key ring. In the event of vehicles not starting, we reserve the right to
charge for our time. Therefore, we recommend leaving only the car key with us.
If a vehicle gets a puncture while in our possession, including slow punctures,
we reserve the right to charge for inflating or changing the tire. We do not
accept liability for punctures while in our custody. In the event of a vehicle
not starting due to a flat battery, we reserve the right to charge for our time
in attempting to start the vehicle. Please note that we cannot be held
responsible for any consequences resulting from us having to jump-start your
vehicle. We advise customers to either leave a spare key with us or keep a
spare key for their vehicle on their person. During busy periods, your car may
be stored in any of our secondary compounds, within a 20-mile radius of our main
car park. Please be aware that security levels may vary. If your vehicle needs
repair due to our negligence, it must be conducted by our approved
organisation. You are responsible for delivering and collecting the car from
the garage at your own expense. We cannot authorise or agree to work carried
out by dealerships that are not approved, even if it results in the vehicle
losing its warranty. The company reserves the right to make repairs to your
vehicle in a manner that restores it to the condition in which it arrived at
the car park. Our drivers do not consent to being filmed, and in some cases,
dash cams may be disconnected.
CUSTOMER RELATIONS
PROCEDURE
Should you have any
concerns or matters to address, please adhere to this protocol. Send a written
communication via email or letter to our office (contact information can be
found on the customer copy coupon receipt). Our customer relations team will
strive to provide a response to your inquiry within a maximum of 5 working
days. Please be aware that all issues should be handled in writing. If any
incidents or problems arise during the vehicle pick-up or drop-off process,
kindly inform a Stansted Smart Airport Parking staff member, who will then
relay the information to the Duty Manager.
CHANGING THE CONDITIONS
These conditions will
remain in effect unless changes are made in writing directly with us and with
our written permission.